Schedule a Consultation

Memberships

Gift Cards

Call or Text (502) 690-6029

BOOK NOW

Our Policies

Clear Guidelines for a Seamless Experience.

Ensuring a Seamless Experience

Please review the following policies. They help us provide consistent, respectful, and high-quality care for every guest.
Appointment Timing & Arrival

Late Appointment Arrivals

If you anticipate being late, please notify us as soon as possible by calling (502) 690-6029 during business hours.

  • Appointments delayed less than 15 minutes can often still be accommodated
  • Arrivals more than 15 minutes late may need to be rescheduled to ensure quality care for all guests

We strive to provide results-oriented treatments at fair prices while respecting the time of our providers and guests.

Missed appointments, late arrivals, or cancellations without proper notice limit our ability to serve others. For this reason, we ask that all guests:

  • Arrive on time for scheduled appointments
  • Provide at least 24 hours’ notice when canceling or rescheduling
  • Understand that repeated late arrivals or missed appointments may impact future booking availability

For most appointments, a $40 reservation fee is required.

Some treatments require product preparation or extended provider time. A non-refundable deposit is required to schedule:

  • Services totaling $625 or more
  • Appointments lasting longer than one hour
  • Treatments including (but not limited to): Sculptra, multiple syringes of filler, Ultherapy, CoolSculpting, or Neogen


Numbing Cream

For applicable treatments, numbing cream may be provided in advance for at-home application.
If numbing is needed on-site, please arrive 30 minutes early to avoid delaying your appointment.

A $40 reservation fee is required to schedule consultations.

  • The fee is credited toward services or products if you attend
  • The fee is refunded when the consultation is completed
  • The fee becomes non-refundable if you cancel without 24 hours’ notice or fail to attend

Due to insurance regulations, children under 12 years old are not permitted in the spa unless they are receiving services.

Our return policy is valid for 30 days from the date of purchase.

Eligible Returns

  • Skincare products must be substantially unused
  • Products must be in their original container
  • Receipt or proof of purchase is required


Non-Refundable Items

  • Gift cards
  • Services already performed
  • Services placed on account
  • Certain health and personal care items


Returns cannot be accepted for:

  • Products that are damaged or heavily used
  • Items returned after 30 days
  • Completed services


To process a return, please bring the item and receipt to the spa. Our customer care team will assist you.

Refunds issued to credit cards or bank accounts may take several business days to process.

If you believe a refund is delayed, please contact middletown@wellabsplus.com or call 502-690-6029 and request assistance from a manager.

  • Defective or damaged products may be exchanged for the same item
  • Please email middletown@wellabsplus.com with details prior to exchange
  • Pricing is subject to change without notice
  • Gift cards are non-refundable
  • Redeemable for services or retail products
  • Valid at any Well Labs+ Medspa location


Expiration

  • Standard gift cards: 12 months
  • Promotional gift cards: 90 days

Gift cards may be transferred by contacting us via phone or email.

Due to shipping errors, items must be returned in person at a spa location.

If you are traveling and need to ship an item, please contact us before shipping for instructions.

Your Privacy Matters to Us We are committed to protecting your privacy and being transparent about how your information is collected, used, and safeguarded. This Privacy Policy explains how we collect information through our website and how that information may be used. By using this website, you agree to the practices described below. Information We Collect We may collect personal information that you voluntarily provide, including but not limited to:
  • Name
  • Email address
  • Phone number
  • Appointment or consultation requests
  • Form submissions or inquiries
This information is collected only when you choose to submit it through our website. How We Use Your Information The information we collect may be used to:
  • Respond to inquiries or consultation requests
  • Schedule appointments or follow up on services
  • Provide customer support
  • Improve our website, services, and user experience
  • Send relevant communications related to your request or services
We do not sell or rent your personal information to third parties. Cookies & Tracking Technologies Our website uses cookies and similar tracking technologies to improve functionality, analyze performance, and enhance your experience. Cookies may be used to:
  • Remember your preferences
  • Understand how visitors use our site
  • Improve website performance and content
You can disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the site. Analytics & Advertising Tools We may use third-party tools such as:
  • Google Analytics to understand website traffic and user behavior
  • Google Ads to help display relevant ads
  • Meta (Facebook & Instagram) tracking tools to measure ad performance and improve marketing relevance
These tools may collect non-identifying data such as:
  • IP address
  • Browser type
  • Pages visited
  • Time spent on the site
This information is used in aggregate form and does not personally identify you. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately. Data Security We take reasonable steps to protect your personal information using administrative, technical, and physical safeguards. While no system can guarantee absolute security, we work to protect your information from unauthorized access or disclosure. Your Choices You may:
  • Request access to the personal information you’ve provided
  • Request corrections or updates
  • Request that we delete your information, subject to legal or operational requirements
To make a request, please contact us using the information below. Updates to This Policy We may update this Privacy Policy periodically to reflect changes in practices, technologies, or legal requirements. Any updates will be posted on this page. Contact Us If you have questions about this Privacy Policy or how your information is handled, please contact us:
  • Email: middletown@wellabsplus.com
  • Phone/Text: 502-690-6029

Ready for Your Visit?

Whether it’s your first appointment or part of your regular self-care routine, we look forward to welcoming you.
BOOK NOW